Returns & Refunds Policy
We want every morning ritual to be flawless. Read our exchange and replacement guidelines below.
1. Perishable Goods Exemption
Coffee beans, ground coffee, and bottled cold brew concentrates are perishable food items roasted and sealed to order. For food safety and health reasons, we cannot accept returns or exchanges for change of mind or personal flavor preference once a parcel has been opened or unsealed.
2. Damaged Bottles or Defective Shipments
In the rare event that your package is mishandled during courier transit (e.g. broken glass bottle, ruptured seal, or incorrect blend delivered), we will gladly send an immediate free replacement or issue a full refund.
To qualify for a damaged replacement:
- Contact us within 48 hours of parcel delivery status.
- Provide your order number (e.g.
DICO-XXXXXX). - Attach clear photographs of the outer packaging, airway bill sticker, and the damaged item.
3. Refund Processing (Toyyibpay / FPX)
Once your replacement claim or cancellation is approved:
- Approved refunds are reimbursed directly to the original Malaysian bank account used during the initial FPX transaction.
- Bank processing and gateway reconciliation typically reflect within 3 to 5 business days.
4. How to Reach Our Team
Send your photo evidence and order ID directly to our customer care team:
